ASHA - American Saddlebred Horse Association

ASHA Webcast Help

Troubleshooting rule of thumb: If you are having difficulties with the streaming video, close and re-launch Internet Explorer.

WATCHING THE LIVE VIDEO:

Our live video streams in the Windows Media format. If you own a PC with the Windows operating system, you should download at least Series 9, of the Windows Media Player HERE, because older versions may not work. Your Windows operating system version must also support at least Windows Media Player version 9. Other players may not work, either. If you own a MAC, try selecting and downloading the Windows Media Player 9 for Macs OS X from HERE.

Before you sign up, here are a few things to consider

Use Internet Explorer as your Internet browser

Firefox, Opera, etc... will work with our webcast if the proper plugins are installed, however Internet Explorer is usually a little more troublefree with Windows Media Player. If you are using Firefox and do not have the Windows Media plugin installed, click here for the link to the plugin page. If you have the Vista or XP operating system and use Firefox 3, there are missing DLL files in the Firefox plugin directory that you'll need to download. Here's a good resource about the subject and with links to the DLLs Click Here
AOL should also be avoided for the webcast.

Streaming audio/video quality can be affected by connection rate and Internet congestion. Also:

Make sure not to download applications or files while watching/listening to media streams.
Close other unnecessary applications that may be open on your computer.
Our streaming video requires a broadband Internet connection of at least 300kbps, such as Cable Modem or DSL. Slower connections may work, however, the video quality will not be very high and may be very choppy, with a lot of buffering.

If you receive video without audio:

Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires, as well as your speaker/computer volume controls.

If you do not receive video or audio:

If you are behind a firewall or proxy server, you may experience problems with streaming audio/video.
Although less of a problem than ad blockers and firewalls, some overly protective anti-virus programs obstruct streaming video. If none of the earlier suggestions have worked for you, turn off your anti-virus programs and the videos should stream.

If you don't see the answer to your question in the FAQ's, please email w.wood@asha.net with the error message and your question will be answered as soon as possible. You may also call the main ASHA phone number, 859-259-2742, but email is preferred.

FAQ:

Are you experiencing difficulties with audio or video, interruptions in the feed? Several factors can contribute to loss of audio or video. If the video/audio is pausing/freezing, try closing out the window in which the video appears by clicking on the "X" in the upper right hand corner or clicking on "close window", which is located just below the volume control on the bottom of the window. Then re-open the window by clicking on "watch now" where you first launched the webcast from the ASHA homepage. If you are still experiencing audio difficulties, the audio may be muted or turned down. Try raising the volume level, which is located on the lower right corner of the window. If the video is freezing, try clicking on stop, then clicking on play. The play and stop controls are located on the lower left corner of the window.

Would you like to view the webcast full screen? The webcast can be viewed full screen on your computer by positioning your mouse cursor over the video in the window and double clicking, or by right clicking and selecting "Full Screen" from the "Zoom" menu. As is common with most webcasts, some video resolution/quality will be lost by viewing in the full screen mode.