ASHA - American Saddlebred Horse Association

ASHA Webcast Help

Please refrain from using AOL to access the stream. While connected to the internet, open a different web browser, such as Internet Explorer or Firefox, and access the ASHA video page.
Troubleshooting rule of thumb: If you are having difficulties with the streaming video, close and re-launch your web browser, or try a different browser.
A broadband connection is required for this webcast.
If the show starts and you are not receiving the stream, refresh the page.

WATCHING THE LIVE VIDEO:

To view webcasts and streaming videos your computer must meet some minimum system requirements. The ASHA webcasts use Adobe Flash Player technology. Most newer computers will already have the Flash Player installed. Check here to find out if you already have the player installed. - Download Adobe Flash Player

Hi-Speed connection - Broadband cable or DSL is required. Dial up will not work at all. Satellite, and Cellular connections may work, however, the video quality will not be very high and may be very choppy, with a lot of buffering.. Viewers with faster and more consistent connections will have a better viewing experience. It is recommended that your connection can sustain at least a 700 kbps download speed. You can test your connection speed by using this page: Speedtest.net and selecting the Dallas, TX location.

Bandwidth from wireless connections will not be as stable or consistent as bandwidth through an ethernet cable. If you are viewing the webcast with a laptop, it is recommended that you plug into a data port with an ethernet cable.

When registering for the event, please keep in mind that any registrations from a previous login are cleared from the database after each event.

Before you sign up, here are a few things to consider

Streaming audio/video quality can be affected by connection rate and Internet congestion. Also:

Make sure not to download applications or files while watching/listening to media streams.
Close other unnecessary applications that may be open on your computer.

If you receive video without audio:

Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires, as well as your speaker/computer volume controls.

If you do not receive video or audio:

If you are behind a firewall or proxy server, you may experience problems with streaming audio/video.
Although less of a problem than ad blockers and firewalls, some overly protective anti-virus programs obstruct streaming video. If none of the earlier suggestions have worked for you, turn off your anti-virus programs and the videos should stream.

FAQ:

I can't get the video/audio to play, or it is interrupted a lot. What do I do?

Several factors can contribute to loss of audio or video. If the video/audio is pausing/freezing, try closing out the window in which the video appears by clicking on the "X" in the upper right hand corner or clicking on "close window", which is located just below the volume control on the bottom of the window. Then re-open the window by clicking on "watch now" where you first launched the webcast from the ASHA homepage. If you are still experiencing audio difficulties, the audio may be muted or turned down. Try raising the volume level, which is located on the lower right corner of the window. If the video is freezing, try clicking on stop, then clicking on play. The play and stop controls are located on the lower left corner of the window.

I signed up and paid for today's webcast, except now it won't let me login.

Make sure that you're viewing the webcast from the same computer at the same location every time. Also check that you're using the same email address and password you registered with. When registering, make sure you're choosing the correct days from the options.

If you don't see the answer to your question in the FAQ's, please email webmaster@asha.net with the error message and your question will be answered as soon as possible.